Urgent repairs - Aspire Residential

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Stone Lane, Worthing

£1,200 PCM

Stone Lane, Worthing

£1,200 PCM

2 1 1

Aspire Residential is delighted to offer a spacious first floor apartment situated in Salvington. The property comprises two bedrooms, living room, kitchen, bathroom and double glazing throughout. (...)

0 bed property in Clive Avenue, Worthing

Clive Avenue, Goring-By-Sea, Worthing

£159,950

Clive Avenue, Goring-By-Sea, Worthing

£159,950

0 1 1

Aspire Residential are delighted to bring to the market this SPACIOUS GROUND FLOOR studio flat in desirable Goring By Sea. This property has been refurbished in the last 12 months and offers vacant (...)

Surrey Street, Worthing

£375,000

Surrey Street, Worthing

£375,000

2 1 1

A two bedroom mid terraced home in Worthing Town centre. Being sold with no forward chain.Aspire Residential are delighted to bring to the market this two bedroom mid terrace cottage located in (...)

20 Kent Road, Littlehampton

£925 PCM

20 Kent Road, Littlehampton

£925 PCM

1 1 1

A spacious and well proportioned one bedroom first floor flat situated along a quiet cul-de-sac, close to local shops, amenities and transport links.This well proportioned one bedroom flat is (...)

Situation

New tenants moved into a very spacious two-bedroom apartment which had been refurbished throughout. Whilst they were settling into the new home, they unfortunately had a number of issues with the hot water, heating and the electric shower.

Action taken : - Upon receiving a report of the issues from the tenant we acted as quickly as possible as we wanted to ensure that the first impression of their new home was positive and that they had full access to all utility and sanitary necessities. The important thing was that we do everything in our power to rectify the maintenance issues within the same day if at all possible. Using our preferred electricians and plumbers, we arranged an urgent call out to the property to resolve the electrical fault with the Immersion tank and the electric shower.

Result : - The contractor determined that there had been a parts failure and a new part had to be ordered which might take a couple of days to arrive. We kept the landlord and the tenants fully aware of the situation and up to date with progress made. The work was duly completed a few days later and we contacted the tenants to ensure that everything was now satisfactory and enquire whether there was anything else that could be done to help them settle into their new home.

While the situation was less than ideal as nobody had foreseen a parts failure early in the tenancy, the tenants were nevertheless extremely happy that we had dealt with the matter quickly and that the contractors had been courteous and resolved the issue expeditiously.

While is is critically important to us that our landlords are satisfied with our management of their property, it is equally important that we provide tenants with an equally high standard of service. This is what we pride ourselves on.

Feedback from tenant :

"We moved into our flat a few months ago and there were on-going problems with the plumbing and hot water, but the agents have been brilliant getting it sorted. They have tried to get things fixed as quickly as possible. They have been friendly and helpful throughout. It's been so refreshing compared to our experiences with other agents! – Miss J Derry via Google reviews"

Customer reviews

"Aspire were fantastic at finding us our new home and Rob went over and above to help ! Highly recommended!" Justine Armitage

"Mike was brilliant when selling our property. He handled the planning for change of use and sorted out any problems we had. We would just like to say a very big thank you. Amazing service from start to finish." Linda Gane

"Fantastic experience with Aspire Lettings. I dealt with Robert from start to finish and couldn’t be happier. My situation may have been a little niche but he made it work, and made the whole process of moving home incredibly stress free (as stress free as moving home can be!). Very responsive, very professional but also very empathetic with fantastic people skills. Thank you so much Robert and all the team at Aspire, I can’t wait to start enjoying my new home :)" Crystal Mustchin

"The team at Aspire have looked after my rented property for 2 years and have always provided faultless service. They deal with maintenance issues quickly and efficiently. I feel that Aspire really care about their tenants, landlords and properties – and that’s what sets them apart." Alex Beatty

"We have recommended Aspire residential on more than a few occasions as we were so happy with the service that was provided. We couldn’t be happier with Rob and Aspire." Ryan Barker

"Very good experience with Aspire although the sale of the house was difficult for other reasons. Proactive communications from Aspire. Grateful for covering house viewings. Grateful for covering supervision of the vacant property and other admin jobs such as meter readings and arranging gardener." Ian Woodland

"We cannot recommend these guys highly enough!Sold our property, which our agents had failed even to get any viewing on.We had many viewings Via Aspire and this lead to the successful sale of our large property. Could not have asked for a more interactive group of people to work with, communication was brilliant with regular updates and always an answer to questions. If youre looking to sell or buy we would say these are the only guys to use. Really invested in selling properties not just get you signed up." Colin huckwell

"In 50 years of property ownership, I have had to use a significant number of estate agents. Aspire stand out way above the others. My only regret is that I will probably not have to use them again. Well done Mike and the Aspire Team, I wish you every success and happiness, which I reckon is guaranteed." Gary Sieling

"We have recently completed the sale of our flat and we couldn't have asked for a better Estate Agent service than Aspire. Mike was excellent, fielded any and all questions, and worked hard to ensure that things were moving as quickly as possible and any complications were dealt with ASAP.As first time sellers, we were fully supported all the way and never once felt pushed into anything we weren't sure about or left in the dark" Paul Lawrence